For the best experience, we recommend turning on your sound.
Show me the workbook you live in, or the website that’s letting you down. Walk me through the workaround that breaks every Friday. You’ll leave knowing whether a custom build makes sense for your business.
A one person framing studio runs its whole business on one app: the public website that brings orders in, and the back office that designs, bills and ships them.
A notebook for the order book. A Word doc for every order. An email thread for every approval. A folder of tracking numbers checked every morning. The price list lived in the owner's head and got retyped on every quote. The owner did the design, the framing, the shipping, the invoicing and the chasing, and every order touched five tools and a long chain of emails before it was delivered.
One app on the studio's own domain, doing two jobs. Out front it is the public website: an intake form that creates the order the moment a customer hits send, a consult booking calendar, and a landing page for paid search. Behind a login it is the back office: an order board with enforced stages, a supplier catalog that prices every line, parcel tracking and printable job tickets. Every customer gets one private link per order to approve the design, pay the deposit, message the studio and book the hand off.
The notebook went in a drawer. Approval and deposit happen in one step, so a design is never approved without money in. Every email a customer gets comes from the studio's own mailbox. And because every booking records the ad click it came from, the studio checks Google Ads' numbers against its own database instead of taking them on faith.
The public website isn't a separate site bolted on. It's the front of the same app, so an enquiry or a booking lands straight in the studio's pipeline with nothing retyped. The old WordPress addresses redirect, so search rankings carried over.
Enquiry to delivered on one board, with 12 stages that can't be skipped. A Next Action ribbon on every order says which button to press next.
One private link per order. The customer sees the mockup, specs, options and pricing, compares glass with sample images, and approves or asks for changes. Every revision is versioned.
Approve and pay in one step with Stripe Checkout, Apple Pay or Google Pay. The payment records the approval, so the trail can never say approved with no money in.
Messages and photos live on the order page. Everything the studio sends also goes out by email, and replies come back into the app instead of an inbox.
Customers shipping from away get a packing slip and a link to add their tracking number. Incoming parcels and outgoing shipments are tracked on one board.